Answers to some of the most frequently asked questions.

  • All Demolitions: If you are removing structures from the property, complete an Application For Demolition Approval (click here) and submit to MVWA at info@mvwa.org.
  • For Homes: Complete an Application For Service Availability (click here) and submit to MVWA at info@mvwa.org. Submit a current survey showing all existing easements, utilities, and proposed improvements. Provide the structures finished floor elevation, of the lowest fixture that is connected to the sanitary sewer system, and the rim elevation of both the upstream and downstream sanitary sewer manholes.
  • For Commercial: Complete an Application For Service Availability (click here) and submit to MVWA at info@mvwa.org. Businesses, Schools, and Churches must submit specific information on the quantity of water and sewer capacity needed for their project. Submit a current survey showing all existing easements, utilities, and proposed improvements. Provide the structures finished floor elevation, of the lowest fixture that is connected to the sanitary sewer system, and the rim elevation of both the upstream and downstream sanitary sewer manholes.
Pay by Check: Water & Sewer bills can be paid with a check in our office or via mail. Although acceptable, we discourage cash payments. Credit Card or e-Check: Recurring or one-time online payments using a credit card or e-check can be made by clicking here. Currently, we are unable to process e-check or credit card payments over the phone. However, a public computer is available at the MVWA office for these types of online payments. Automatic Bank Draft: Customers may also enroll in automatic bill pay using a checking or savings account by enrolling here.
Applications are only accepted in person at the Water Authority Office located at 8955 Gaylord Drive in Hedwig Village. The person who will be responsible for the bill must appear in person, present a current, valid, picture I.D. and be prepared to provide current contact information for the new account. Proof of property ownership is required. If the property is being leased or service being provided for the first time, the applicant must be prepared to tender a $70.00 meter deposit. Click here for a map to our office. A sample application is located here.
You may use the information below to contact the Memorial Villages Water Authority or click here to send us an email. Memorial Villages Water Authority 8955 Gaylord Dr. Houston, Texas 77024 Phone: 713-465-8318 Fax: 713-465-8387 Email: info@mvwa.org
The source of your tap water comes from more than just one location. In 2005, the Water Authority provided over 79% of its treated drinking water from its five (5) water wells. These wells are all located within the Villages and produce water from the Evangeline Aquifer. This type of water source is commonly referred to as groundwater. The other source of our drinking water comes from the City of Houston. In August of 1998, the Water Authority began purchasing blended water, a combination of surface water and groundwater, from the City. Surface water comes from rivers, lakes, streams, ponds, reservoirs, and springs. The TCEQ completed an assessment of our source water and the results indicate that some of our sources are susceptible to certain contaminants. The sampling requirements for our water system are based on this susceptibility and previous sample data. Any detections of these contaminants will be found in this report. If we receive or purchase water from another system, their susceptibility is not included in this assessment. For more information please call 713-465-8318.
The United States Environmental Protection Agency (EPA) requires all drinking water suppliers in the country to provide a water quality report to their customers. This annual report concerns the quality of water provided by Memorial Villages Water Authority to the residents of Hedwig , Hunters Creek and Piney Point Villages. Consumers can view this report by clicking here.
The MVWA is not responsible for storm water systems. Please contact your respective City Office to address storm water concerns and standing water issues.
The MVWA Board of Supervisors meet the first Tuesday of each month at 7:00PM at our main office located at 8895 Gaylord Drive, Houston, Texas 77024. Agendas are located here. The public is always welcome to attend.
No, we bill in 1,000 gallons and therefore 10.0 gals = 10,000 gallons.
There are no credits, water or sewer, given for the water used to fill a swimming pool.
The MVWA cannot adjust the water portion of high bills. Customers may request a sewer credit in writing to the General Manager provided the water from the broken or leaking pipe did not leak into the sanitary sewer system.